Just knowing isn’t enough

At Franklin Electric, several of us are currently on the receiving end of some continuing education of our own. Part of the curriculum involves some basic statistics and understanding concepts such as normal distribution and standard deviation. However, a good number of people in the class have already had statistics somewhere along the way and seen most of it before. Our instructor, who does this for a living, readily acknowledged this, but went on to say: “I would suggest that knowing something is nowhere near the same as being able to communicate something. Here’s your benchmark: at the end of these sessions, can you explain statistic concepts to someone in the 11th grade with a Nintendo in their hand in 30 seconds?”

Not a bad goal for all of us. Water systems can be every bit as intimidating as basic statistics. As water systems  professionals, we understand concepts like total dynamic head, friction loss, variable-speed, and cone of depression, just to name a few. But, can we communicate them to a home or business owner using the benchmark above? In many cases, the homeowner just wants to get back in water and you don’t get the chance to explain what’s going on. But, given the opportunity, it’s critical that we communicate how their water system works using language the end-user understands and can relate to. The better you can do that, the better it will be for you and our entire industry.

2 thoughts on “Just knowing isn’t enough

  1. This article is precisely on target! When given opportunity to educate the water system owner about operating and maintaining their system we all win. The owner see’s longer equipment life, the installer has fewer free work warranty issues and builds a better reputation. Also, product prices are favorably influenced by manufacturers not having to raise prices due to warranty costs. This is an absolute win-win for everybody.

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